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Knowledge base
FAQ's
Challenges
19
How do I join a challenge?
How do I track or submit activity for a challenge?
How do I check my challenge status?
How do I access the leaderboard for the challenge?
Is there a deadline for completing challenges in order to receive my incentive?
View all 19
Devices
20
Google Fit - How to Connect
What is Validic?
Which devices and apps are supported?
Why is Samsung Health not listed within the Devices menu?
How do I connect my fitness tracking device or app to my wellness profile?
View all 20
Eligibility
5
Who can participate in the program?
Am I required to participate in the wellness program hosted by WellRight?
Are my spouse and/or dependents required to participate?
Is there an age restriction to use the program(s)?
How does my information get into the WellRight system?
Health Assessment
6
How do I change a response in the Health Assessment?
Where can I find my Health Assessment results?
How do I print my Health Assessment results?
How is my Health Age score determined?
Are my Health Assessment results shared with anyone?
View all 6
Health Screening
4
How long does it take to see my health screening results?
Where can I find the results of my health screening?
How are my health screening results added into my profile?
Who is eHealth Screenings (eHS)? How are they related to your Health Screening?
Other/Technical
3
Which internet browsers are supported by WellRight?
How do I access the wellness program on my iPad, tablet, or smartphone?
Why am I receiving a message that my connection is not private?
Privacy and Confidentiality
4
Will my employer have access to my personal health information (PHI)?
How is my information already in the system?
Should I share my Health Assessment results with anyone?
How can I deactivate my account?
Registration / Logging In
6
My organization is offering the wellness program to my spouse and/or dependents, how do they get access?
Can my spouse participate using my account?
What if I cannot find my registration email?
How do I reset my password?
What is 2-Factor Authentication?
View all 6
Rewards
7
How do I check my rewards balance?
Am I eligible for an incentive?
How to redeem a Gift Card?
What is the difference between earned points and available points?
Where is my reward? (eGift Card)
View all 7
Text Reminders
6
How do I add/update my mobile number to receive Tracking Reminders?
How do I turn on a challenge Tracking Reminder?
How do I turn off a challenge Tracking Reminder?
How do I unsubscribe from Tracking Reminders?
How do I resume Tracking Reminders after unsubscribing?
View all 6
Trackers
4
What is a tracker?
How do I add a tracker?
How do I edit or delete a tracker entry?
What information will sync from my fitness device to the trackers?
University
2
What is University?
How do I earn points for completing University courses?
User Settings
3
Can I change my email address?
How do I add a preferred email?
How can I remove my name from the challenge leaderboard?
WellRight App
5
How do I know which WellRight app version I am using?
How to connect a fitness app/device on your WellRight Android app
How to connect a fitness app/device on your WellRight iOS app
How do I add a challenge within the mobile app?
Where can I find my completed challenges on the mobile app?
Mobile
0