WellRight Support

Challenges 17

• How do I join a challenge?
• How do I track or submit activity for a challenge?
• How do I check my challenge status?
• How do I access the leaderboard for the challenge?
• Is there a deadline for completing challenges in order to receive my incentive?

View all 17

Devices 20

• What is Validic?
• Which devices and apps are supported?
• How do I connect my fitness tracking device or app to my wellness profile?
• Apple Health - How to Connect
• Apple Health - Troubleshooting Steps

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Eligibility 5

• Who can participate in the program?
• Am I required to participate in the wellness program hosted by WellRight?
• Are my spouse and/or dependents required to participate?
• Is there an age restriction to use the program(s)?
• How does my information get into the WellRight system?

Health Assessment 6

• How do I change a response in the Health Assessment?
• Where can I find my Health Assessment results?
• How do I print my Health Assessment results?
• How is my Health Age score determined?
• Are my Health Assessment results shared with anyone?

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Health Screening 4

• How long does it take to see my health screening results?
• Where can I find the results of my health screening?
• How are my health screening results added into my profile?
• Who is eHealth Screenings (eHS)? How are they related to your Health Screening?

Other/Technical 3

• Which internet browsers are supported by WellRight?
• How do I access the wellness program on my iPad, tablet, or smartphone?
• Why am I receiving a message that my connection is not private?

Privacy and Confidentiality 4

• Will my employer have access to my personal health information (PHI)?
• How is my information already in the system?
• Should I share my Health Assessment results with anyone?
• How can I deactivate my account?

Registration / Logging In 6

• My organization is offering the wellness program to my spouse and/or dependents, how do they get access?
• Can my spouse participate using my account?
• What if I cannot find my registration email?
• How do I reset my password?
• What is 2-Factor Authentication?

View all 6

Rewards 9

• How do I check my rewards balance?
• Am I eligible for an incentive?
• How to redeem a Gift Card?
• What is the difference between earned points and available points?
• Where is my reward? (eGift Card)

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Text Reminders 6

• How do I add/update my mobile number to receive Tracking Reminders?
• How do I turn on a challenge Tracking Reminder?
• How do I turn off a challenge Tracking Reminder?
• How do I unsubscribe from Tracking Reminders?
• How do I resume Tracking Reminders after unsubscribing?

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Trackers 4

• What is a tracker?
• How do I add a tracker?
• How do I edit or delete a tracker entry?
• What information will sync from my fitness device to the trackers?

University 2

• What is University?
• How do I earn points for completing University courses?

User Settings 3

• Can I change my email address?
• How do I add a preferred email?
• How can I remove my name from the challenge leaderboard?

WellRight App 7

• How do I know which WellRight app version I am using?
• How to connect a fitness app/device on your WellRight Android app
• How to connect a fitness app/device on your WellRight iOS app
• How do I add a challenge within the mobile app?
• Where can I find my completed challenges on the mobile app?

View all 7

Mobile 0