WellRight Support

Challenges 20

• I forgot to track for a challenge, can I still complete it?
• What are the different types of challenges?
• Health Assessment Challenge
• Biometric Screening Challenge
• Outcomes Challenge

View all 20

Devices 21

• What is Validic?
• Which devices and apps are supported?
• Apple Watch - Troubleshooting Steps
• Fitbit - How to Connect
• Garmin - How to Connect

View all 21

Eligibility 5

• Who can participate in the program?
• Am I required to participate in the wellness program hosted by WellRight?
• Are my spouse and/or dependents required to participate?
• Is there an age restriction to use the program(s)?
• How does my information get into the WellRight system?

Health Assessment 6

• How is my Health Age score determined?
• Are my Health Assessment results shared with anyone?
• How do I change a response in the Health Assessment?
• Where can I find Health Assessment results?
• How do I print my Health Assessment results?

View all 6

Health Screening 4

• How long does it take to see my health screening results?
• How are my health screening results added into my profile?
• Who is eHealth Screenings (eHS)? How are they related to your Health Screening?
• Where can I find the results of my health screening?

Other/Technical 3

• Which internet browsers are supported by WellRight?
• How do I access the wellness program on my iPad, tablet, or smartphone?
• Why am I receiving a message that my connection is not private?

Privacy and Confidentiality 4

• Will my employer have access to my personal health information (PHI)?
• How is my information already in the system?
• Should I share my Health Assessment results with anyone?
• How can I deactivate my account?

Registration / Logging In 8

• Can my spouse participate using my account?
• What if I cannot find my registration email?
• How do I reset my password?
• What is 2-Factor Authentication?
• Why do I keep having to reset my password?

View all 8

Rewards 9

• Where is my reward? (Internal Incentive)
• When does my Gift Card expire?
• Why isn't my progress bar moving?
• How do I check my rewards balance?
• Am I eligible for an incentive?

View all 9

Text Reminders 6

• Why did I stop receiving Tracking Reminders?
• How do I add/update my mobile number to receive Tracking Reminders?
• How do I turn on a challenge Tracking Reminder?
• How do I turn off a challenge Tracking Reminder?
• How do I unsubscribe from Tracking Reminders?

View all 6

User Settings 3

• Can I change my email address?
• How do I add a preferred email?
• How can I remove my name from the challenge leaderboard?

WellRight App 6

• How do I register via the WellRight mobile app?
• How do I know which WellRight app version I am using?
• How to connect a fitness app/device on your WellRight Android app?
• How to connect a fitness app/device on your WellRight iOS app?
• Where can I find my completed challenges on the mobile app?

View all 6

Mobile 0